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Shipping Information

Delivery Pricing

A delivery cost is applicable to all orders, we offer two flat rate options and free pickup from our Sydney warehouse.

 

For orders requiring shipping quotes, or if your order is being shipped to WA / NT / TAS:

  1. Call: (02) 9587 0438
  2. Email: sales@mrchop.com.au
  3. Select the second option “Please give me shipping quote” when checking out. Our staff will reply to your request with an accurate shipping cost.

**Please note: A street address is required for all orders. We are unable to deliver to PO Boxes**

 

FREE pick up

If you'd like to pick up from our Sydney warehouse, or would like to organise your own freight, please select 'free pick up from warehouse' option at checkout.

 

$19.00 Flat Rate Metro Delivery

We are pleased to offer our Metropolitan customers in Sydney, Canberra, Melbourne, Brisbane and Adelaide (excludes Perth, Darwin & Hobart) a $17.27 (+GST) shipping option on a consignment of catering supplies and kitchenware.

This offer does not apply for the following:

  • Custom made products
  • Pallet deliveries
  • Bulk orders and bulky goods such as catering equipment, chemicals, plastic crates & tubs, bulk handling goods, materials, handling equipment, shelving, matting & waste management

A staff member will be in touch with a shipping quote.

 

$49.00 Flat Rate Regional Delivery

We are pleased to offer our Regional customers in NSW, ACT, VIC and SA (excludes WA and NT) a $44.55 (+GST)  shipping option on a consignment of catering supplies and kitchenware.

This offer does not apply for the following:

  • Custom made products
  • Pallet deliveries
  • Bulk orders and bulky goods such as catering equipment, chemicals, plastic crates & tubs, bulk handling goods, materials, handling equipment, shelving, matting & waste management

A staff member will be in touch with a shipping quote.

 

Re-Delivery Costs - Failed Delivery

The customer agrees to be onsite at their nominated delivery address between business hours. Our couriers are instructed to leave goods at nominated delivery address if the address is unattended. Mr Chop will not accept responsibility for lost or stolen goods at the delivery site if the customer has failed to be onsite and goods had to be left at delivery address unattended. If a delivery failure occurs for whatever reason and re-delivery is requested, customers will pay the $25.00 (+GST) re-delivery fee as charged by our freight company.

 

**PLEASE NOTE - FREIGHT OF GLASS/BREAKABLES**

While all care is made by Mr Chop and our carrier services to ensure that each item is packed and shipped to you without breakage, unfortunately breakages still occur from time to time. For this reason, Mr Chop cannot guarantee replacement of broken items.

By accepting your order, making payment or providing written confirmation of the order, the purchaser agrees to acknowledge the risk of freighting fragile items or glassware.

Please notify us of any item that has not been received to your satisfaction and we will try to rectify any issues to the best of our ability.

Alternatively, you can opt for glass insurance at an additional cost.